ABOUT
We’ve been crafting the world’s greatest foodservice equipment for the better part of a century.
BUILT TO SERVE FROM THE BEGINNING
Our roots trace back to 1926 and a humble ice cream shop run by a certain Charles Taylor. He'd grown weary of the painfully slow process of making ice cream. So, he turned the world upside down by inventing the very first automatic batch ice cream freezer. When news of his invention spread, Charles quickly found himself in the equipment manufacturing business.
He continued to expand and innovate, and Taylor Company as we know it began to take shape.
REACHING GREATER HEIGHTS
Over the years, one line of batch freezers became a full range of the best ice cream, commercial grill and frozen beverage equipment around. By the late twentieth century, Taylor equipment could be found in operations from Shanghai to Rome and all points in between.
DRIVING MODERN FOODSERVICE
Today, we enjoy a well-earned reputation for quality engineering and exceptional service. With headquarters located in small-town Rockton, Illinois, our global reach includes over 160 distributors in 125 countries.
BUILT TO SERVE
Why do so many businesses put their trust in Taylor equipment? It starts with breakthrough engineering, exceptional service and a worldwide distributor network.
SERVICES
AT YOUR SERVICE
We know your equipment represents your livelihood, so we take service and support to another level.
LOCAL HELP
With our vast distributor network, we have people in every corner of the globe. That means prompt, personal service is always right around the corner. Our authorized distributors not only make sure you have the best equipment for your business but provide things like installation, staff training, preventive maintenance, cleaning programs, troubleshooting, replacement parts and repair services.
24/7 CALL SUPPORT
You never know when the downtime monster will raise its ugly head. So, we maintain dedicated call centers to offer assistance both day and night. If you need a service tech, we’ll try to have one there within 24 hours.
EXPERT SERVICE TECHNICIANS
We put over 6,500 factory-trained technicians in 125 countries at your beck and call. Moreover, our techs receive ongoing, state-of-the-art training every year so they know your equipment like the back of their hands. It’s little wonder they’re able to resolve 95% of service issues on the first visit.
SERVICE CONTRACTS
To help you reduce costs, we offer contract programs for service and maintenance. Taylor equipment generally comes with a warranty that covers replacement parts. With a service contract, we’ll pay for the labor too. It’s added peace of mind and could end up saving you hundreds. These programs may not be available in all areas, so ask an authorized distributor for details and eligibility.
THE RED CAPE® RECOGNITION PROGRAM
If your technician happens to be wearing a special red badge, your equipment is in extra-special hands. To incentivize great service, we honor one tech every month with a badge, plaque and the recognition of their peers. It’s become quite a coveted, sought-after award and one more way we push our service network to go the extra mile.
DETAILS
BUILT TO SERVE
Why do so many businesses put their trust in Taylor equipment? It starts with breakthrough engineering, exceptional service and a worldwide distributor network.
EXPERT SERVICE + GENUINE PARTS
Find out how much your Taylor Technician really knows when it comes to Taylor Genuine Parts.
THE 5-POINT PROMISE
Follow one of our certified technicians on a service call as he puts the Taylor 5-Point Promise into action.
